Users can submit support requests (e.g., ordering more exams or notebooks), or search the site’s extensive Knowledge Base for helpful “how-to” articles and other documentation. Access to VSS is provided to the tech and test administrator contacts listed on the test centre agreement.įor day-to-day test centre management and support needs, the Connect Portal provides single sign-on access to Pearson VUE applications such as ServiceDirect, Site Manager, and User Management. This secure website houses helpful resources including policies and procedures, exam sponsor documentation, training materials, reports, and software installation instructions. Most administrative, centre management, and tech support needs will be met through two convenient online tools:
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